It is Red Labs's policy to ensure that personal information is handled in accordance with handled securely and with respect as well as in accordance with relevant regulations such as the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
We do not sell or rent any information, whether gathered online or via our normal working relationship, without your express permission.
The information we hold on you will be dependant on our relationship with us. In most cases, such as if you're a customer, partner or someone we'd like to work with this will include:
- Job role
- Work Address
- Telephone number/s
- Email address
For visitors to our websites we will also be recording:
How do you use my personal data?
- IP Address
- Account Usernames
1. Getting in touch and account management
Our most regular use of your personal data will be contacting you regarding our products and services and for operational tasks associated with these such as order processing, invoicing and renewals. If you're not a current customer and no longer wish to hear from our team you can request to be added to our "Do Not Contact" list either through informing our staff or emailing email@example.com
. We'll retain your name, employer, email address and telephone to ensure you are not contacted or added into our system again.
If you attend an event run by Red Lab we will gather personal information as part of the registration process. This information may be used to track event attendance, relay any details before, during or after the event, gather feedback, and for future communications with you, in accordance with this policy. Some events may have a photographer and/or videographer present and the content they create may be shared publicly. If you do not wish to appear in any photos or videos that may be used by Red Lab, please let us know by contacting firstname.lastname@example.org.
3. Using our websites
Every time you visit our website redlab.dev we store a log of your visit that shows the unique identifier of your machine and gather information about your use of the sites. Common uses of this information include:
- Customising your user experience when interacting with our own and partner websites
- Providing products/services and any associated maintenance and technical support
- Providing incident and other alerts, and information about product upgrades, updates, renewals
- Generating logs, statistics and reports on service usage, and service performance;
- Evaluating, developing and enhancing products, services, and our infrastructure;
- Blocking access where there is a breach of the Terms and Conditions for use of the site.
4. Market research
If you participate in any Red Lab surveys, we may use the data you supply to carry out market research. This research is conducted to support our business activities and anonymised results may be published externally. Research may also be used to improve our understanding of our users' demographics, interests and behaviour where relevant to engagements with Red Lab.
If you'd like any further information, please e-mail email@example.com
5. Marketing and promotions
We (or other selected third parties acting on our behalf) may contact you from time to time in order to provide you with information about products and services that may be of interest to you. All marketing emails that we send to you will follow the email guidelines described under "Phone and Email Communication from Red Lab". You have the right to ask us not to process your personal data for marketing purposes, but if you do so, we may need to share your contact information with third parties for the limited purpose of ensuring that you do not receive marketing communications from them on our behalf.
6. Job Applicants
If you are making a job application or enquiry, you may provide us with a copy of your CV or other relevant personal information. Please review our recruitment data policy at the link below for more information.
7. What's our Lawful Basis for processing data?
Data protection regulations such as GDPR require organisations to have a lawful basis for the processing of personal data. In most cases Red Lab will be acting as the controller of your personal data and using the principle of legitimate interest as the lawful basis of processing. This means we have a genuine and legitimate reason to hold your data and the risk of us doing so is not outweighed by the risk of harm to your rights and freedoms. Where we use data we carefully consider any potential impact on you and your rights. We also ensure we have controls in place so if you ask us to stop processing your data for any purpose we can respect this request. Phone and Email communications from Litota Labs
Red Lab's employees regularly contact existing customers and other organisations for the purpose of discussing IT solutions.
If you're not a current customer and no longer wish to hear from our team you can request to be added to our "Do Not Contact" list either by informing our staff or emailing firstname.lastname@example.org
We'll retain your name, employer, email address and telephone to ensure you are not contacted or added into our system again.
Our standards for email communications:
- mails will clearly identify us as the sender
- Emails sent to you from our email marketing platform will include an option to unsubscribe from future email messages
- You may unsubscribe from all mailing lists, with the exception of any emails regarding legal notices, invoicing, or license renewals
- Any third parties who send emails on our behalf will be required to comply with legislative requirements on unsolicited emails and the use of personal data
We send emails from a number of different domains in both plain text and HTML email formats. Email is usually sent using sender email address redlab.dev.
If you receive an email which claims to come from us but does not use these domains, or if you are suspicious that an email may not be approved by us, then please send a copy of the email to email@example.com
so we can investigate. Do you share my information with other organisations?
If Red Lab is acting as a Data Processor to your organisation as part of a services agreement, international data transfers will be set out in our data processing agreement. In most circumstances this will only apply when consuming one of Red Lab's own services. If you are purchasing a third party product or service Red Lab will be acting as a commercial intermediary and not as a data processor.
In the event that we receive requests from government departments, agencies or other official bodies, we will only disclose your information if, and to the extent that we believe we are legally required to do so, (for example, but without limitation, upon receipt of a court order, warrant, subpoena or equivalent).
Except as set out above, we will not disclose your personal data save where we need to do so in order to enforce our rights.
We will hold information for as long as required based on your engagement with us. Where we retain information we will always consider the points below.
- We hold your information for as long as required to do the activities in this notice
- We think about what type of information it is, how sensitive it might be and any legal requirements
- We always think about the potential risk from anyone using or sharing this information without permissio
What are my rights?
- The right to be informed: you have a right to knowledge on what data we hold and how your data is used, this policy sets that out.
- The right to update your data: we should make reasonable efforts to keep your data up to date and enable you to easily rectify any incorrect personal data we hold on you.
- The right to know what data we hold on you: This is called the right to access and it allows you to ask for full details of the information we hold on you. If you'd like to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact firstname.lastname@example.org. It is possible to obtain a copy of the information that we hold on you.
- The right to request your information is deleted: This is known as the right to erasure, also known as "the right to be forgotten" and means you can request your data is deleted. Sometimes we can delete your information but other times it's just not possible, like if the law prohibits us from doing so. If you would like to request the deletion of your data please contact email@example.com to discuss this further.
- The right to request your information is not used: This is known as the right to object and is your right to tell us to stop using your personal data. If you're not a current customer and no longer wish to hear from our team you can request to be added to our "Do Not Contact" list either through informing our staff or emailing firstname.lastname@example.org. We'll retain your name, employer, email address and telephone to ensure you are not contacted or added into our system again. The right to object also allows you to object to automated individual decision making, this may impact your ability to benefit from some services. If you are concerned about the use of automated decision making in Red Lab you can contact email@example.com
- Requesting your information is transferred: this is called the right to data portability. If you have a need for us to transfer some of your information and your usual contacts are unable to assist please contact firstname.lastname@example.org.
Data transfers to third countries
A third country is defined as a country other than the EU member states and the three additional EEA countries (Norway, Iceland, and Liechtenstein). These countries have adopted a national law implementing the General Data Protection Regulation (GDPR) providing consistent protection of your data.
To enable you to benefit from our worldwide partnerships with suppliers of IT products and services it may be necessary to transfer your personal data outside the EU. In most cases the transfer of information is limited to basic contact information such as name, employer, phone number and email address.
If Red Lab are acting as a Data Processor to your organisation as part of a services agreement, international data transfers will be set out in our data processing agreement. In most circumstances this will only apply when consuming one of Red Lab's own services. If you are purchasing a third party product or service Red Lab will be acting as a commercial intermediary and not as a data processor. Cookies and tracking pixels
Red Lab do not currently make use of tracking pixels. Security
We endeavour to hold all personal data securely in accordance with our internal security procedures and applicable law.
Unfortunately, no data transmission over the Internet or any other network can be guaranteed as 100% secure. As a result, while we strive to protect your personal data, we cannot ensure and do not warrant the security of any information you transmit to us, and this information is transmitted at your own risk.
If you have been given log-in details to provide you with access to certain parts of our Site, you are responsible for keeping those details confidential. Who can I contact
This is the website of Red Lab LLC - a company registered in Russian Federation under company number 1197325005680 whose registered office is at Russia, Ulyanovsk, Karl Liebknecht str., 24/5А, office 44, and whose VAT registration number is 7325164903.
If you'd like to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact email@example.com
. It is possible to obtain a copy of the information that we hold on you. Notification of changes
We reserve the right to amend or vary this policy at any time and the revised policy will apply from the date posted on the site. You accept that by doing this, we have provided you with sufficient notice of the amendment or variation.